Double Glazing Repair Questions

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Here are some answers to the more commonly asked UPVC window repair questions and misted double glazed glass replacement services.

Area Coverage

  • Where are you located? We are located in south Birmingham and cover most of Birmingham and the surrounding areas.
  • What areas do you cover? Most of Birmingham as well as Redditch, Bromsgrove, Halesowen, Hollywood, Barnt Green, Lickey, and Hopwood area. But if you are further away, then call us, describe the door or window problem, and we’ll give you a quote.

Pricing, Guarantees

  • Can you give me an idea of pricing? If you will contact us and describe the issue, we will give you a quote. And we will always be straight about pricing, that is our promise.
  • What is your guarantee? We have a five year guarantee against misting on our replacement double glazed glass panes. Window hinges, window handles and window locks have a one year guarantee. And on the doors, we have a one year guarantee on the lock replacement and adjustments

Using Us

  • What is the procedure if I want to use you? For blown double glazed window pane replacements, if you will give us the rough sizes, we will give you an idea of the cost by return email or text. If you are happy with the quote, we will send someone out to measure and confirm the price. We prefer to put the quote in writing.  Afterwards we carry out the work in the agreed time frame. If it is for a window hinge or lock replacement, or door adjustments or locks, we will give you a quote. If you are happy with the quote, we will come out and do the repair work.
  • Can I call and talk with you before I decide to have you come out? Of course! We are friendly and happy to discuss your needs.

How Long Does it Take?

  • What is the time from order to installation? For misted double glazed window replacement it is usually one to two weeks. For other work we try to complete it is usually within a few days, sometimes the same day.
  • How long does it take to repair the door or window? This is always difficult to define, but at least an hour, and often longer.
  • What if you find out that the window is beyond repair? That is rare, but occasionally we start a job and realise that the window or door is non-repairable. In that event, you will not be liable for any product we have ordered to repair it. And we will be happy to recommend a course of action. We do not install new windows or doors.
  • Will you fit it if I buy it? We only supply and fit so we can maintain our guarantees.
  • Can I change the style of my windows? Yes, we can upgrade your double glazed window panes to ‘A’ rated thermally efficient glass panes. Also, we can change your window to leaded, Georgian bars, or plain glass if you want that instead.


  • How do you use my contact information? We only use your contact information to contact you. We do not sell it to anyone, and we don’t spam.

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